Customer Service Administrator
Type of Job
Full Time - Contract
About the job
ou take a high volume of incoming calls to identify parts, confirm pricing and availability, place/track orders, and process returns.
Process customer requests (quote generation, order placement, tracking, returns, etc.) over the phone and through email
Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs
Develop strong relationships with customers by understanding their needs, recommending solutions, and getting to know them personally
Act as a contributing member of a diverse team by showing your desire to learn and your ability to perform excellent work
The ability to adapt to change in a fast paced, growing environment
Strong verbal communication, written communication, and general computer skills
Input all relevant data into computer system, so that every freight move is accounted for
Problem-solve client-specific freight issues from point of order placement to completion
Solicit referral business from all accounts, advising all pick-up and delivery points
Assist in the research and resolution of any payment issues between Vendors and Accounting
Responsible for effective communication to company management. This includes but is not limited to client concerns, order status and orders requiring escalation.
Assist in meeting/maintaining department’s KPI’s on a daily/weekly/monthly basis.
Microsoft Office, including strong Excel reporting, including pivot tables. SAP
Prior customer support handling orders from Customer and vendorsRequirement 03
The Ascendant Group is a national staffing firm. With offices in major cities, we know and understand your your potential, the market and what works.
As a team we bring over 100 years of industry knowledge. In years past our team experienced:
An 85% fill ratio for every open position we partner on.
Contract renewal and/or conversion rate for our consultants is 95%
Hampton, VA, USA